We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item. Understandably, personalized items cannot be accepted for return. Click here for more details.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at service@engravedgiftcollection.com if you have questions about personalization, before placing your order.
In the event that you made an error and need a replacement, we will be happy to do offer you a 20% discount on the same replacement item. Of course, if we made an error, we will replace your order free of charge to you. All refunds and exchanges must be made within 30 days of receipt.
Customer Reviews - EngravedGiftCollection.com's customer satisfaction is
unparalleled. Click here to read what some of our valued customers have to say about us.
Phone hours (all times CST) -
Monday - Friday: 9am to 5pm
Saturday: 9am to 1pm
Sunday: Closed
1-866-582-6711 (toll free)
Order Status - Find out the current status of
your order.
Gift Cards - The perfect gift for anyone, especially if you're
not sure what they like.
